"We get brilliant results from average people using brilliant processes. Others get average results from brilliant people using broken processes." - Toyota Motor Manufacturing

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We have seen the benefits process documents offer in product manufacturing:

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• They protect you against high employee turnover. A new employee can use a process document to quickly get the ‘lay of the land’ of your business.

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• They help you make better business decisions. Process documents give you a detailed ‘big picture view’ of how your business works. And when you have the big picture you can easily make decisions on where to improve your products and services.